Online Store Scope of Support
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Our goal is to ensure the reliable operation of your ecommerce package, as well as provide assistance with all IONOS-based interfaces, products, and questions.
Please contact support to request assistance. You can reach us at 1-484-254-5555. The representative will determine the feasibility and provide a cost estimate for services outside the scope of support (if applicable).
Online Shop Services
| SERVICES | INCLUDED IN YOUR PACKAGE | OUT OF SCOPE |
|---|---|---|
| Purchase of the online shop | ||
| Explanation of the functions and advantages of the online shop | ||
| Overview of the configuration of the online shop (without content creation) | ||
| Explanation on how your domain works with the Online Store | ||
| Explanation of how the online shop works | ||
| About Adding/Deleting Web Pages | ||
| Explanation of how to add/delete content (words and images) | ||
| Explanation of how to add products to your shop | ||
| Explain where your shipping and payment options are | ||
| Explanation of the individual menu items | ||
| Explanation the feature list and inform about which features were are supporting and which not | ||
| Creating and deleting Web pages for you | ||
| Adding content to your online store (copy, images, video) | ||
| Adjusting images (quality, color, size, aspect ratio) | ||
| Customise online store templates | ||
| Add custom code (HTML, JavaScript, CSS) to your website | ||
| Configure your shipping and payment options | ||
| Upload files to your online store | ||
| Support for third-party apps that can be installed via the online shop apps | ||
| Support for CSV files |