MyWebsite Scope of Support
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Our goal is to ensure the reliable operation of your website(s). For all MyWebsite products, we support the user interface of the website builder.
Please contact support at any time to request assistance. You can reach us at 1-866-289-5039. The representative will determine the feasibility and (if applicable) provide a cost estimate for services outside the scope of support.
MyWebsite Services
| Services | Included With Your Package | Paid Administrative Services | Out of Scope |
|---|---|---|---|
| Order or renewal of your website builder | ✓ | ||
| Explanation of the functions and advantages of the website builder | ✓ | ||
| How to connect your domain to the website builder | ✓ | ||
| Explanation of how to set up and use the website builder | ✓ | ||
| Explanation of how to add or delete web pages | ✓ | ||
| Explanation of how to add, edit, or delete content (text and images) | ✓ | ||
| Explanation of how to integrate the website builder add-ons | ✓ | ||
| Explanation of how to connect the website builder to social media | ✓ | ||
| Explanation of how to publish your website | ✓ | ||
| Explanation of how to customize templates for the website builder | ✓ | ||
| Explanation of how to upload files to your website | ✓ | ||
| How to set up email accounts and forwards in the Control Panel | ✓ | ||
| How to sync email accounts to email clients, such as Outlook | ✓ | ||
| Aligning content spacing and widgets | ✓ | ||
| Copywriting | ✓ | ||
| Adding custom code provided by the client (HTML, JavaScript, CSS) to your website, which does not include setup and configuration | ✓ | ||
| Editing images (quality, color, size, aspect ratio) | ✓ | ||
| Adding content to your website (text, images, videos) | ✓ | ||
| Creating and deleting web pages for you | ✓ | ||
| Troubleshooting 3rd-party apps | ✓ | ||
| Troubleshooting 3rd-party email client issues | ✓ | ||
| Troubleshooting local network issues | ✓ |
Paid Administrative Services
MyWebsite Design Service
The design service includes building a website with a total of 5 pages using any number of texts, videos, and images provided by the customer. We recommend using between around 200-300 words up to a maximum of 1200 words per page.
We also offer the option of having up to 5 texts consisting of a maximum of 300 words written by our design agents at no additional cost.
If desired, the new texts can be created for the individual pages. These are based on your specific needs and requests or on keywords for the individual pages.
- Integration of social media links and selected web apps
- Search engine optimization (SEO)
Cost: $600 one-time fee
MyWebsite Design Service S
- 3 custom pages
- All design, image, and text work
- Website design consultation
- Search engine optimization
- 1 website edit per quarter
Cost: $25 month + $199 one-time setup fee
MyWebsite Design Service M
- 5 custom pages
- All design, image, and text work
- Website design consultation
- Search engine optimization (SEO)
- 1 website edit per month
Cost: $40/month + $199 one-time setup fee
MyWebsite Design Service L
- 7 custom pages, including all design, image, and text work
- Website design consultation
- Search engine optimization (SEO)
- Unlimited website edits
- Integrated video with autoplay
- HTML/CSS code adjustments (2 hours worth)
Cost: $55/month + $199 one-time setup fee
Logo Design Service
- Design of the company logo created together with our designer
- 2 logo design proposals will be presented, of which you can choose your favorite and request further changes (if desired)
- Logo will be optimized for print and online use
Costs: New Logo Creation - $250 | Redesign of an Existing Logo: Paid Administrative Service - $70/hour
We base the decision to accommodate a request that is outside the scope of regular support on the following:
- The issue’s complexity
- The urgency of the task
- The availability of qualified support staff