Reset Administrator Password (VPS Windows)

For Windows VPS with the operating systems Microsoft Windows Server 2016, Microsoft Windows Server 2019 and Microsoft Windows Server 2022, which are managed in Cloud Panel

This article describes how to reset the administrator account password in Microsoft Windows Server 2016, Microsoft Windows Server 2019 and Microsoft Windows Server 2022.

Prerequisites:

You have logged in to Cloud Panel.
The server is switched on.
You are in the Infrastructure > Server area.

Download DVD windows recovery_iso

Activate the desired server.
Click on DVD drive.
Activate the Windows recovery_iso DVD.
Click on Load DVD.
Click on Yes.
Click on Actions > Open remote console.

The remote console opens in a new tab. Wait until the boot process is complete. This may take a few minutes.

Change administrator password

In the Choose the language window, select the desired language.

Select the desired keyboard layout.

Click on Troubleshooting.

Click on Microsoft® Diagnostics and Recovery Toolset.

Click on Windows Server or Windows Server 2016.

Select the Locksmith programme in the Diagnostics and Recovery Toolset window.

Note

If the Locksmith icon is greyed out, make sure that Bitlocker is not enabled for the drive and that there are no corrupted or missing registry hives.

For more information on this issue, see this Microsoft forum article and the corresponding DaRT documentation from Microsoft.

Click on Next.
Select the desired Microsoft Windows account in the Account field.
Enter the new password in the New Password field and repeat it.

Please note

This password is a one-time password.

Click on Next.
Click Finish.

The new password is saved.
Switch to the Cloud Panel.
To remove the DVD, click on windows recovery_iso.
Click Yes.

The server is restarted. Wait until the boot process is complete.
Click on Actions > Open remote console.

A new tab opens.
In the tab that opens, click on Send Keys and then on CTRL+Alt+Del.
Select the keyboard layout at the bottom right. If this cannot be selected, please note that the keyboard layout differs from the German layout and umlauts are not available.
Enter the password that you assigned using the Locksmith programme and press Enter.

The following message is displayed: The user's password must be changed before signing in.
Click on OK.
Enter a new password and repeat it. Then press the Enter button.
The password is changed.
Click OK.

You will be logged in to the server. You can now log in to the server via remote desktop the next time you log in.