Request and manage customer reviews
Please use the “Print” function at the bottom of the page to create a PDF.
Valid for all IONOS partner programs.
With customer reviews in 5-star style, you can further enhance your entry in the IONOS partner network. This article explains how to request a review and manage existing reviews.
Conditions for reviews
A review can only be submitted if clients have received an individual review link.
The following categories are assessed as part of a customer review:
Cooperation
Quality of service
Schedule
Budget
Customers also have the opportunity to provide further feedback using a free text field. The ratings you receive are displayed on your profile at IONOS Agency Partner Network and can help prospective customers to better assess you and your skills.
Request reviews
To request a review from your customers:
- Log in to the IONOS Partner Portal with your access data.
- Click on My Company > Reviews > Request review in the left-hand navigation.
- Select a customer from the list.
Note
A customer review is always linked to a customer entry. A customer must be created before you can request a review.
Click on Continue.
Decide whether you want to request the assessment for a specific project or for your company.
Click on Next.
Send the review request by email to the selected customer.
Optional: Alternatively, create and copy a link that takes your customers directly to a personal review page. You can then send the link via a communication medium of your choice.
Manage reviews
Respond to reviews by clicking on the desired review in your partner profile. Please note that you must be logged into your IONOS Partner Portal.
You can perform the following actions in IONOS Partner Portal to manage your reviews:
Highlight reviews
As an agency partner, you can highlight up to 5 reviews at the top of your network entry. To do this, proceed as follows:
Click on the three dots to the right of the project name.
Click on Pin review to top .
Comment on reviews
Alternatively, you can publicly comment on a rating once:
Click on the three dots to the right of the project name.
Click on Comment.
Enter the desired text and click on Reply.
Hide reviews
To hide a review, proceed as follows:
Click on the three dots to the right of the project name.
Click on Hide review.
Report objectionable reviews
If you have received an offensive or particularly unfair rating, you can report it. A review process will decide whether the entire rating, including the star rating, can be removed from the network entry. To do this, proceed as follows:
Click on the three dots to the right of the project name.
Click on Report offensive review.