• Help & contact

    Our goal is to ensure the reliability of your Microsoft 365 packages provided by IONOS and provide assistance with all IONOS interfaces, products, and your questions.

    Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).

    Services Included Out-of-Scope
    Ordering or cancelling your package and additional products  
    Showing you how to separate domain from non-Microsoft 365 email formats  
    Helping create, edit, and delete your email accounts in the Microsoft 365 menu  
    Helping set up your Microsoft 365 address in Outlook (guide provided)  
    Helping set up your Microsoft 365 address in mobile devices (guide provided)  
    Walking you through changing your password  
    Explaining how to access office.com  
    Helping install Office Suite  
    Making sure you are able to create, send, and receive emails  
    Explaining how to add file attachments  
    Answering questions about email storage limits  
    Answering questions about security incidents involving your email (suspected hacking, phishing, or mail spoofing)  
    Granting global admin rights for customer  
    Granting global admin rights on behalf of the customer so developers may carry out certain tasks  
    Questions specific to the individual Microsoft programs (Word, Excel, etc.)  
    Any actions taken by the customer that require global admin rights  
    Separating domain from all non-Microsoft 365 email formats  
    Completing the migration of email content from IONOS Webmail or Exchange to Microsoft 365  
    Explaining how to set up signatures, redirects, filter rules and automatic replies  
    Explaining how to gather email headers  
    Assistance with HIPAA compliance  
    Troubleshooting errors caused by other email providers  
    Making changes to the Allow/Blocklist on behalf of the customer  
    Answering legal questions about email  
    Troubleshooting network problems in your infrastructure  
    Assisting with the use of third-party email client software (with the exception of setting up the mailboxes)  
    Provisioning of mail logs