• Help & contact

    Our goal is to ensure the reliability of your Google Workspace packages provided by IONOS and provide assistance with all IONOS interfaces, products, and your questions.

    Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).

    Services Included Out-of-Scope
    Ordering and cancelling Google Workspace licenses  
    Helping you separate your domain from non-Google Workspace email formats  
    Connecting your domain with Google Workspace  
    Helping you re-enter Google Workspace DNS records if necessary  
    Explaining how to save and evaluate an email header  
    Troubleshooting security incidents around your mailbox (suspected hacking, phishing or mail spoofing)  
    Assisting with questions about mailbox storage size  
    Helping create, edit, and delete email addresses within the Google control panel  
    Helping with general email usage within the Google control panel  
    Setting up Google Workspace in any third-party email client (Outlook, smart phones, etc.)  
    Changing passwords  
    Questions specific to Google programs, i.e. (Google documents)  
    Provisioning of mail logs  
    Assistance with HIPAA compliance