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    Migration of Private EU or UK Customers with ionos.com Accounts

    Why is this change necessary?

    With the changes regarding EU Geoblocking regulations, we’re now able to allow EU and UK customers from all EU/UK countries to receive our services from all of our European companies - fast, reliably, and with the strong support from our EU and UK Customer Service teams.

    Accordingly, we’d like to move all customers with an EU or UK billing address and contact details to their respective EU/UK IONOS market.

    What do I have to do?

    Depending on your situation and needs, different options are available to you, and for some of these options, a certain action is necessary from you.

    We have listed the main options below along with an explanation of exactly what you need to do.

    What are my options?

      Options Necessary Steps Instructions
    1
    You have a valid address outside of the EU or UK and want to keep your ionos.com account
    		 Update the contact data before
    01/15/2023
    and enter a valid billing address, phone number, and payment details based outside of the EU or UK     		In order to change the country listed for your account's contact details, please contact IONOS Customer Service.


    Changing Your Payment Method
    2
    You don’t want to keep your account
    		 Nothing No action is required. Your ionos.com account will be cancelled automatically on 01/31/2023.
    3
    You don’t want to keep your account and want to cancel immediately
    		 Of course, you can cancel the contracts before the deadline.

    If you decide to cancel your account, you can do so through your IONOS account or by contacting Customer Service/your Personal Consultant.     		Cancelling an IONOS Contract
    4
    You are a business customer with a valid EU/UK VAT ID
    		 You can keep your ionos.com account, but you need to switch to a business account before
    01/15/2023.
    To do so, please contact Customer Service who will be able to process the update. You need to provide a valid EU/UK VAT ID.

    Of course, you are also free to switch to an EU/UK account. If you would like to do so, please refer to the process described under option 6 below.     		To change your account from Personal to Business, you will need to fill out the Account Change Request Form. Please note that you must include your EU/UK VAT ID when returning the form to process@ionos.com to get invoices without VAT applied. Additionally, we will waive the fee typically charged when using this form.
    5
    You are a business customer with a valid EU/UK VAT ID and want to change to an EU/UK account
    		 - Place a new order with an EU or UK IONOS market (Germany / United Kingdom / France / Spain / Italy) and enter the valid EU/UK VAT ID at the time of order.

    - Transfer the contents of your ionos.com contracts to the new EU/UK contracts.     		- Back up your data to avoid the loss of any important content/data.


    - Check the offers from the appropriate EU/UK IONOS website and choose the right one for you.


    - While placing the new order with the EU/UK IONOS market, enter a valid EU or UK VAT ID to get invoices without VAT applied.


    - Migrate the contents of your ionos.com contracts to the new EU/UK contracts. Please keep in mind that this migration does not happen automatically; you will have to do this manually. To help you with this process, please reference the Help Center articles below:

    - Manually Migrating Emails Between IONOS Email Accounts

    - Transferring a Domain to Another IONOS Account

    Additional Back up & Restore Articles
    6
    You are an EU or UK resident, but you still want to stay with IONOS
    		 - Place a new order with an EU or UK IONOS market (Germany / United Kingdom / France / Spain / Italy) and enter the valid EU/UK VAT ID at the time of order.

    - Transfer the contents of your ionos.com contracts to the new EU/UK contracts.     		- Back up your data to avoid the loss of any important content/data.


    - Check the offers from the appropriate EU/UK IONOS website and choose the right one for you.


    - While placing the new order with the EU/UK IONOS market, enter a valid EU or UK VAT ID to get invoices without VAT applied.


    - Migrate the contents of your ionos.com contracts to the new EU/UK contracts. Please keep in mind that this migration does not happen automatically; you will have to do this manually. To help you with this process, please reference the Help Center articles below:

    - Manually Migrating Emails Between IONOS Email Accounts

    - Transferring a Domain to Another IONOS Account

    Additional Back up & Restore Articles

    This change represents additional work on my part while my site is already working very well. Is there an advantage to staying with IONOS?

    We invite you to contact IONOS Customer Service in order to better understand the possible options and what they could mean for you technically and financially. This will allow you to decide whether this migration to IONOS EU/UK is the best option for you or not.

    Will I lose any included features or add-ons purchased for my contract?

    You cannot keep your current contract if you do not have a valid address outside of the EU/UK or a valid EU/UK VAT ID. If you want to save your data, you need to back up everything you wish to keep (websites, email, databases, etc.). 

    If you want to move to an EU/UK IONOS market, it is possible that you may not find the exact same version of the product you are currently using, so you may lose some features while gaining others. However, we cannot give you more specific information here as it depends on which new contract you select and which contract you are currently using.

    For more information and advice on choosing products, we suggest contacting IONOS Customer Service to discuss the best possible course of action.

    Additionally, you can find more information about product/feature availability in EU/UK markets in the table below:

    Product/Feature Available in Market(s)
    Managed Servers
    		Germany / United Kingdom / France / Spain
    .us domains
    		 US accounts only
    .ca domains
    		 US or Canadian accounts only
    .la domains
    		Germany / United Kingdom / France / Spain
    .mobi domains
    		Germany / United Kingdom / France / Spain

    Will my websites, email, and domains still be available during the switch from ionos.com to IONOS EU/UK?

    If you want to order a contract with an EU or UK IONOS market and transfer your content/data, you will need to do so manually. With proper planning, the downtime of your website and email addresses can be entirely negligible.

    If you want to order a contract with an EU or UK IONOS market and transfer your content/data, you will need to do so manually. So you need to plan the work quickly before the cancellation of your ionos.com account in order to anticipate the cut-off and to not have a period without a website.

    I need more time to check the different offers, decide what will fit with my needs, and complete the various migrations. Can I get more time?

    Unfortunately, the migration has to be completed by 01/31/2023, and we cannot make any exceptions.

    I have already paid my contract for a billing cycle that extends beyond the migration due date. Will I lose my money?

    After the cancellation date, you will receive the final invoice which will close your contract definitively. In cases of overpayment, this will appear on the final invoice, and we will automatically process any refund due.

    If you already paid for a year of domain registration, this fee cannot be refunded. However, the domain will remain registered to you throughout the paid registration period.

    I still have questions about the change. Who can I contact?

    Please contact IONOS Customer Service so that a representative can personally answer any additional questions you may have regarding this process.

    Helpful Articles

    Please see the following articles for helpful information about creating backups of your important data that you can later restore:

    For information about transferring your domains between your ionos.com account and your new account, please see the article Transferring a Domain to Another IONOS Account.

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