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Scope of Support for Server Products

Our goal is to ensure the reliable operation of your server, as well as provide assistance with all IONOS interfaces, products, and related questions.

For all IONOS Server products, we support the IONOS user interfaces, the server hardware, the IONOS network, and any software included with base installations.

Please contact support to request assistance. You can reach us at 1-877-206-4255. The representative will determine the feasibility of your request and provide a cost estimate for services outside the scope of support (if applicable).

INCLUDED WITH SUPPORT PAID SERVICES CURRENTLY AVAILABLE PAID SERVICES NOT CURRENTLY AVAILABLE
IONOS user interfaces Website migrations Programming or scripting
Account-related concerns File system checks and repairs Third-party software installation, configuration, or troubleshooting
Instructions for server and project provisioning RAID/Partition management General website development and optimization
Domain administration Configuration of additional IP addresses Installation of frameworks, utilities, or content management systems
Server access Basic network configuration (Firewall configuration, VPN setup) Advanced network configuration
Email routing & accounts for IONOS in-house solutions Mail server configuration (for servers using Plesk) Microsoft/IIS Support and Windows hosting
SSL certificates for IONOS in-house solutions Support for end-of-life operating systems Issues related to hacking, malware, and ransomware
Cloud Backup Email recovery (When using IONOS mail servers only)  
Plesk Support WordPress optimization/repair  
Issues arising from the Cloud Panel interface Root/Administrator password resets  
Disk health checks Anti-virus/Anti-malware installation  
Mounting file systems (For data recovery) Limited database administration (Backup recovery, Backup automation, Basic MySQL optimization)  
  SSL installation on Root Servers (If using third-party SSLs, the keys must be provided to us)  
  Other tasks which fall under the responsibility of a server administrator that we are able to perform (subject to availability)  

Paid Administrative Services

Paid administrative services go beyond the scope of regular support. Typical tasks include (but are not limited to):

  • Firewall configuration
  • Installing and updating operating systems
  • Server migration
  • Security settings

You can reach us at 1-877-206-4255. The representative will determine the feasibility of your request and provide a quote (if applicable).

We base the decision to accommodate a request that is outside the scope of regular support on:

  • The issue's complexity
  • The urgency of the task
  • The availability of qualified support staff

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