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Our goal is to ensure the reliability of your hosting packages and to provide assistance with all IONOS interfaces, products, and your questions.
For all IONOS Web Hosting products, we support the IONOS user interface, server hardware, network, and software included with base installations.
Please feel free to contact us for assistance at any time. The representative will determine the feasibility and provide a cost estimate for services outside of the scope of support (if applicable).
| Services | Included with your Personal Consultant | Paid Administrative Services |
|---|---|---|
| IONOS User Interfaces | ✓ | |
| IONOS Account-Related Concerns | ✓ | |
| Ordering, renewing, or cancelling your web hosting products; Contract changes and advice | ✓ | |
| Programming and correcting any script you use in your website (e.g. php, Javascript, perl, python, ASP, SQL, etc.) | ✓ | |
| Using your webspace for your websites (Secure FTP, SSH, and setting up your client) | ✓ | |
| Guidance on initial setup and use of your databases | ✓ | |
| Changing the Performance Level | ✓ | |
| Setting PHP Versions | ✓ | |
| Support for configuration of Hosting features (Sitelock, CDN, etc.) | ✓ | |
| Guidance on how to access your log files | ✓ | |
| Information on the use of IONOS Web Analytics | ✓ | |
| Creating Content Management Systems (CMS) via the App Center (WordPress, Joomla, etc.) | ✓ | |
| Creating and correcting custom HTML or CSS | ✓ | |
| Content Management Systems usage and administration | ✓ | |
| Web design services (Creation of pages/content; Copying/editing images) | ✓ | |
| Advice about the most common entries in your .htaccess, php.ini files | ✓ | |
| Writing specific .htaccess or php.ini policies | ✓ | |
| Advice in the event of security incidents | ✓ | |
| Interaction with search engine operators (e.g. Google) | ✓ | |
| Debugging 3rd-party DNS configuration | ✓ |
Paid Administrative Services
Paid administrative services go beyond the scope of regular support. Typical tasks include but are not limited to the following:
- Webspace Cleanup Service (removal of malware and malicious scripts in abuse cases)
- Backup and restoration of databases and webspace
- Website migrations
- Website configurations
Once you contact us, a representative will determine the feasibility of your request and provide a quote (if applicable).
We base the decision to accommodate a request that is outside the scope of regular support on:
- The issue’s complexity
- The availability of qualified support staff