• Help & contact

    With Ping, you can check whether or not you can reach our email servers from your home computer.

     

    Please enter the ping command and server name in the command prompt or terminal.

     

    You can find examples below of how a successful ping on our IMAP, POP3, and SMTP servers under Windows looks like.

    Ping to the IMAP server

    ping imap.ionos.com
    
    Ping imap.ionos.com [212.227.15.XXX] with 32 bytes of data:
    
    Answer by 212.227.15.XXX: Bytes = 32 Time <1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time <1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time <1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time <1ms TTL = 59
    bash

    Ping to the Pop3 server

    ping pop.ionos.com
    
    Ping pop.ionos.com [212.227.15.XXX] with 32 bytes of data:
    
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    bash

    Ping to the SMTP server

    ping smtp.ionos.com
    
    Ping smtp.ionos.com [212.227.15.XXX] with 32 bytes of data:
    
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    Answer by 212.227.15.XXX: Bytes = 32 Time = 1ms TTL = 59
    bash