• Help & contact

    Our goal is to ensure the reliability of your Microsoft Exchange packages provided by IONOS and provide assistance with all IONOS interfaces, products, and your questions.

    Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).

    Services Included Out-of-Scope
    Ordering or cancelling your email products  
    Helping create, edit, and delete email addresses in your IONOS account  
    Helping set up your Exchange account in Microsoft Outlook  
    Explaining how to set up your Exchange account as POP/IMAP in desktop clients  
    Helping to change your Exchange password  
    Helping access and use the Outlook Web App  
    Helping access and use the Exchange Administration Tool/xAdmin  
    Explaining how to download your included version of Outlook  
    Helping set up Exchange on your smartphone  
    Making sure you can create, send, and receive emails  
    Helping set up signatures, redirects, filter rules, and automatic replies  
    Explaining how to add file attachments  
    Walking you through gathering email headers  
    Explaining your available security settings  
    Researching and explaining security incidents involving your email (suspected hacking, phishing, or mail spoofing)  
    Answering questions about your storage limit  
    Microsoft-software-specific questions, unless explicitly stated above  
    Troubleshooting errors caused by other email providers  
    Making changes to the Allow/Blocklist on behalf of the customer  
    Answering legal questions about email  
    Troubleshooting network problems in your infrastructure  
    Assisting with the use of third-party email clients (with the exception of setting up IONOS mailboxes, see above)  
    Assisting with the use of third-party email accounts or services  
    Provisioning of mail logs  
         
         
         

    Premium Services

    Email Recovery Service

    If you've accidentally lost or deleted emails in your Microsoft Exchange accounts, they may still be recoverable within a certain period of time through our Email Recovery Service.

    To order this service, please contact our Support team.